Self Exclusion

Self Exclusion

 

Customers

What to do if you want to self-exclude from an Adult Gaming Centre

If you think you are spending too much time or money gambling in an Adult Gaming Centre then you should talk to the staff in the venue.  They are trained to talk to you sensitively about your gambling and can offer a range of tools to help you.  One of these is self-exclusion.

If you wish to self-exclude the member of staff will ask you for a few basic personal details and ask for your consent to those details being used to self-exclude you from the venue.  They will also take your photograph so other staff will know that you should not be allowed into the venue and will be able to identify you.

When you are providing details, the member of staff will explain that you will also be excluded from all Adult Gaming Centres within one kilometre of the venue from which you are excluding yourself currently.  The member of staff will also explain that if you wish to be self-excluded from another area or for a wider area that you will have to call Bacta Self-Exclusion Services on 020 3930 9769 Monday to Friday between 9.00 a.m. and 5.00 p.m.  Bacta Self-Exclusion Services cannot self-exclude you directly.  You must do so from and Adult Gaming Centre before contacting us.

You will also need to say for how long you wish to self-exclude, between six months and twelve months.  Once set this cannot be changed and you will only be allowed to return to gambling after this period if you actively request to do so.  If you do not do this your exclusion will continue for another six months.

If you do not wish to visit your local arcade to self-exclude you can telephone them and ask to undertake a self-exclusion over the phone.  This will take longer as you will still have to provide consent for your personal details to be stored and you will still have to provide a photograph of yourself.  You will also have to verify your identity.

Finally, you will be given details of self-exclusion schemes for other forms of gambling in casinos, betting offices, bingo halls and on-line.

Anyone who thinks the are no longer in control of their gambling should contact the National Gambling Helpline, run by Gamcare, on 0808 8020 133. This is available 365 days a year 24 hours a day.

 

Operators

Any AGC operator can use the Bacta Self-Exclusion Services scheme.  Please contact John White in the first instance for a conversation about the service and its cost on 0207 730 6444. Members receive the service at a considerable discount.

If you are an operator already using the service and have any questions about its operation please call Bacta Self-Exclusion Services on 020 3930 9769.

The Self-Exclusion service is hosted on the bactaPortal, a web-based tool for AGCs allowing them to manage their venues without paper by recording all their Social Responsibility activities and management logs digitally.

Please click here for and introductory video about the bactaPortal.

For any operator already using the bactaPortal please click here for the self-exclusion user and admin guides.

 

Training Video: https://www.youtube.com/watch?v=AyKd444oSVI

Portal User Guide:  https://bacta.org.uk/download/9382/

 

Admin Guide: https://bacta.org.uk/download/9379/

 

PRIVACY POLICY

Bacta Self-Exclusion Services processes and controls personal data.  We have therefore written a privacy policy that sets out how we do that.

 

Bacta Self Exclusion Services Limited (V1.7)

 

Privacy Policy

 

What we do and who we are

We are Bacta Self Exclusion Services Ltd, a company incorporated in England and Wales with its registered office at 29-30 Ely Place, London, UK, EC1N 6TD.

We are registered with the Information Commissioner’s Office reference number ZB055914.

As part of the operation of our Adult Gaming Centres and our membership of our trade association (BACTA), Bacta participate in a free Self-Exclusion Service scheme, operated by Bacta Self Exclusion Services Limited (BSESL).

We are committed to protecting your personal information and being transparent about what we do with it, irrespective of how you interact with us.

This privacy notice describes how Bacta Self Exclusion Services Limited collects, uses and stores personal information and what it means for you. The terms of this notice may change, so please check it from time to time. For the purposes of this notice, ‘us’, ‘we’ and ‘our’ refer to Bacta Self Exclusion Services Limited.

This privacy notice sets out how we use and protect any information that you give us when you use this website or when you ask us to self-exclude you from Adult Gaming Centres using the bacta self-exclusion service details of which are included on this webpage above.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Our responsibilities

        • Our responsibilities as a Data Controller (and Joint Controller)
                • Whilst you are completing your Self-Exclusion at a Venue, we act as a ‘Joint Controller’ of your data together with our Customers (see below). This means that we are jointly determining with our Customers how your Personal Data is processed to enable us to provide the Self-Exclusion Service to you.
                • When you have completed the enrolment of your Self-Exclusion on the bacta Portal, we act as a ‘Data Controller’ of your data. This means we determine why and how your Personal Data is processed to enable us to provide the ongoing Self-Exclusion Service to you.
                • If your Self-Exclusion requires us to share your exclusion data with Self-Exclusion Schemes operated by our Partners, we act as a ‘Joint Controller’ of your data with those Partners. This means we jointly determine with our Partners the purposes and means of processing your personal data, to enable us to provide the Self-Exclusion Service to you.

 

Your responsibilities

Please read this Privacy Notice.

If you follow any external links to webpages that are not part of the bacta Portal, please read the respective Privacy Pages for the site you are visiting.

 

What we collect

We may collect the following information:

        • Name, gender and title (if applicable).

 

        • contact information including email address.

 

        • demographic information such as your address, post code and telephone number.

 

        • a photograph

 

        • Other description information relevant to you.

If you ask us to self-exclude you from Adult Gaming Centres, we will have access to information previously collected from you by Adult Gaming Centres using the bacta self-exclusion service.

Bacta Self-Exclusion Services Limited (BSESL) provides a scheme to the operators of High Street Adult Gaming Centres and similar venues, to allow individuals who request to do so, to exclude themselves from AGCs in a specified locality and other additional features. They will do this in order to help themselves address their problematic gambling behaviour. 

BSESL is a Data Controller and works with staff members from Bacta to support the processing of your data. BSESL and Bacta have a Data Sharing Agreement in place to regulate the use of information between the two companies.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a more meaningful interaction with Bacta Self Exclusion Services Limited and in particular for the following reasons:

        • Internal record keeping.

 

        • We may use the information to improve our interaction with you.

 

        • To exclude you from Adult Gaming Centres from which you have asked us to do so.

 

        • To provide a wide area exclusion if you contact BSESL by telephone.

 

Lawful Purpose

Should we need to process data that you have supplied to enable us to exclude you from Adult Gaming Centres we will do this for a lawful purpose, namely, we have a Legitimate Interest in processing and distributing your personal data.  This Legitimate Interest arises because operators of Adult Gaming Centres are required by the Gambling Commission’s Licence Conditions and Code of Practice, to offer their customers the opportunity to exclude themselves from an Adult Gaming Centre and those within the locality for a period of time between six and twelve months.  Bacta Self-Exclusion Services Ltd provides a software platform for Adult Gaming Centre Operators to allow them to do this.  We can only provide this service if we share the personal data of those that have requested to be self-excluded from certain Adult Gaming Centres.  We will also similarly share data if you request to exclude you from Adult Gaming Centres beyond those from which you have already excluded yourself.

 

Special Category Data

The data we collect from you for the purposes of excluding you from an Adult Gaming Centre is deemed to be Special Category data as detailed in Article 9 UK GDPR. The lawful basis that we process this data is that it is necessary for reasons of Substantial Public Interest and the conditions for doing so, which we rely upon, as set out in Part 2 Schedule 1 of the DPA 2018, are:

10. Preventing or detecting unlawful acts
12. Regulatory requirements
16. Support for individuals with a particular disability or medical condition
18. Safeguarding of children and individuals at risk
19. Safeguarding of economic well-being of certain individuals

 

Customers

We provide the information obtained during your self-exclusion to other Operators of Adult Gaming Centres. These are referred to as our Customers.

 

Partners

Pursuant to this aim we distribute your personal data to our Partners to enable us to provide this service.

The Partners with whom we may share your personal data are, in addition to Adult Gaming Centres from which you have requested we exclude you, our software providers, ISD Ltd, the provider of another self-exclusion scheme for Adult Gaming Centres, IHL Tech Ltd (this ensures that all arcades that you have requested to be self-excluded from are notified of your self-exclusion), bacta (the trade association for Adult Gaming Centres which owns Bacta Self-Exclusion Services Ltd), and any third-party that we may utilise for the purposes of auditing our data protection policies and procedures. 

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.  All data about you is held on secure servers based in the UK and operated by a company called Rackspace.

 

Links to other websites

This Privacy Policy is located on the Self-Exclusion page of bacta’s website.  Bacta is the trade association representing the amusement machine industry.  It has its own Privacy Policy (see Terms of Service page).  Its website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the use of your personal information. Please see the section relating to Your Rights in relation to your data below.

We will not sell, distribute or lease your personal information to third parties unless we have your permission. If required by law, legal proceedings or the order of a court or governmental authority, we may need to disclose personal data. We will not use your personal information to send you promotional information.

 

How long we keep your information.

We will hold your personal information on our systems for as long as is necessary for the relevant activity and in accordance with legal requirements and for no longer than twelve months and one day following the completion of your self-exclusion period.  We will anonymise your information and retain it for research purposes as detailed below. We would really appreciate it if you let us know if your contact details change.  When your information is no longer required, we will ensure it is disposed of in a secure manner.

 

Your rights in relation to your data  

You have the following rights in relation to your personal data:

    1. Access to a copy of your personal data

 

    1. Objection to our reliance on legitimate interest as a basis for using your data.

 

    1. Request not to use personal data for direct marketing purposes.

 

    1. Correct inaccurate personal data.

 

    1. Restrict processing of personal data.

 

    1. Receipt of personal data in a structured machine-readable format.

You have a right to ask us to stop processing your personal data, and you have a right to ask to access your personal data and to obtain certain information.

In some circumstances, such as when the data is no longer required or if the use of the data has no legal justification, you have the right to have that data erased, as well as the right to object to our handling of your data. If you exercise your right to ask us to stop processing your personal data this will not affect the lawfulness of anything done before you exercise this right, but it would stop us from continuing to use the relevant information.

If you wish to exercise your right to erasure or object to the use of any of your data, please send a description of the information you want to erase or object to the use of by post to Bacta Self Exclusion Services Limited, 29-30 Ely Place, London EC1N 6TD or via email to our Data Protection Officer Russell.edge@bacta.org.uk. or telephone 020 7730 6444. We will then ask you to prove your identity before proceeding with your request. All enquiries will be completed within 30 days of the original request.

Please note that these are not absolute rights and there may be some situations in which you cannot exercise them. You can find out more about your rights on the Information Commissioner’s official website.

If there are any discrepancies in the information we provide, please let us know and we will correct them. If you want to access your information, send a description of the information you want to see by post to Bacta Self Exclusion Services Limited, 29-30 Ely Place, London EC1N 6TD or via email to our Data Protection Officer Russell.edge@bacta.org.uk. or telephone 020 7730 6444. We will then ask you to prove your identity before proceeding with your request. All enquiries will be completed within 30 days of the original request.

You also have the right to lodge a complaint with the Information Commissioner’s Office about how we manage your data. The ICO’s contact details are – https://ico.org.uk/make-a-complaint or telephone their helpline on 0303 123 1113.

 

Research

We will share anonymised personal data in order to improve the Self-Exclusion Services. This includes data shares with the Gambling Commission for scheme evaluation purposes.

 

Changes to our Privacy Notice

Our privacy notice may be updated at any time, so please check it from time to time.  We may, for example, change the way we process your information, or there may be a change in law.  If we make any significant changes to this notice, we will show this clearly on our website. This notice was last updated in March 2023.