Friday 25 May 2018

Tel: 020 7730 6444
How to access information on Europe, click here.
home about join BACTA news charity ADIPS contact us links

bacta News

bacta Alternative Dispute Resolution Service

bacta ADR service, approved as an Alternative Dispute Resolution Entity by the UK Gambling Commission (Competent Authority), is an impartial entity for arbitrating on disputes relating to the outcome of gambling transactions between consumers (customers) and traders (operators).

It is a requirement of the Licence Conditions and Codes of Practice (LCCP) under social responsibility code provision 6.1.1 issued by the Gambling Commission that licensed operators have in place policies and procedures for dealing with complaints and that customers are made fully aware of the process when lodging a complaint.

Please note that the bacta ADR service is free to bacta members. For non-members there will be a charge of 500+VAT per annum. Following registration, non-members will be invoiced and full payment is required before registration is accepted.
<<back to news